Purpose
PURPOSE
This policy explains how Leongatha Secondary College proposes to manage common enquiries from parents and carers.
SCOPE
This policy applies to school staff, and all parents and carers in our community.
Policy
Leongatha Secondary College understands the importance of providing helpful and timely responses to common enquiries from parents and carers. To ensure that members of our school community are directed to the most appropriate person to assist them, the information below outlines key contacts for common queries:
- to report a student absence, please contact our Attendance Officer on 5667 2204.
- to report any urgent issues relating to a student on a particular day, please contact the Front office on 5667 2200.
- to discuss a student’s academic progress, health or wellbeing, please contact your students Year Level Coordinator.
- for enquiries regarding camps and excursions, please contact the Front Office on 5667 2200.
- to make a complaint, please contact the [Principal/Assistant Principal] on 5667 2200. Please also refer to our Complaints policy.
- to report a potential hazard or incident on the school site, please contact the Front Office on 5667 2200.
- for parent payments, please contact the Front Office on 5667 2200.
- for all other enquiries, please contact our Office on 5667 2200.
We will do our best to respond to general queries as soon as possible. The right to disconnect legislation makes explicit that all employees have the right to refuse to monitor, read, listen to or respond to contact that occurs outside their working hours from their employer or a third party (such as a student or a parent), unless that refusal is unreasonable.
We ask that you allow us 2 – 3 working days to provide you with a detailed response to general queries. We will endeavour to respond to urgent matters within 24 hours where possible.
Interpreting Services
We can arrange for interpreting support if you are from a language background other than English and need help with understanding important educational information about your child. Contact the front office for more information.
Requests for information
Parents and carers are generally entitled to information ordinarily provided to parents, including school reports and via Compass.
Parents and carers seeking information that is not ordinarily provided to parents are encouraged to apply for access through the Freedom of Information process, or, if the information is sought for use in court proceedings, by issuing a subpoena.
Freedom of Information requests should be directed to:
Manager – Freedom of Information Unit
Department of Education and Training
2 Treasury Place
EAST MELBOURNE VIC 3002
03 9637 3134
Communication
This policy will be communicated to our school community in the following ways:
- Available publicly on our school’s website
- Included in staff induction processes and staff training
- Included in staff handbook/manual
- Hard copy available from school administration upon request